Open Knowledge Base

Practical answers, shared from the work.

Q: How do I search for a topic or guide?

Use the search bar at the top of the page (or press Ctrl + F / Cmd + F) and type a keyword, like “Gravity Forms” or “AI cleanup.”You can also browse by category cards, such as Standard Operating Procedures, Plug-ins, or AI-Generated Content Cleanup.

Q: What is the Knowledge Base used for?

The Knowledge Base is a centralized hub for all Standard Operating Procedures (SOPs), plug-in instructions, AI content cleanup steps, and marketing guides and many more used at New Paltz Marketing. Whenever you have a question about how to perform a task, start here before asking a team member; chances are, it’s already documented.

We publish the fixes, patterns, checklists, and lessons we use across WordPress, SEO, forms, software, and AI-assisted workflows. Use what helps, question what does not, and add what you have learned.

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Updated when the tools change
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Frequently Asked Questions

How do I search for a topic or guide?

Use the search bar at the top of the page (or press Ctrl + F / Cmd + F) and type a keyword, like “Gravity Forms” or “AI cleanup.”
You can also browse by category cards, such as Standard Operating Procedures, Plug-ins, or AI-Generated Content Cleanup.

What should I do if I still can’t find what I need?

If you’ve searched and checked the SOP categories but can’t find the answer:

Note your question clearly.
Ask it in the #npm-tech-support Slack channel.

What is the Knowledge Base used for?

The Knowledge Base is a centralized hub for all Standard Operating Procedures (SOPs), plug-in instructions, AI content cleanup steps, and marketing guides and many more used at New Paltz Marketing. Whenever you have a question about how to perform a task, start here before asking a team member; chances are, it’s already documented.

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Open an article and leave a comment with a correction, a tested alternative, or a question that would make the explanation more useful. Comments are public and moderated, so never include passwords, private client information, or sensitive logs.

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